FAQ – Frequently Asked Questions about Hotel Schloss Berg
Are you planning your holiday at Lake Starnberg or would you like to find out more before your arrival? Here you will find answers to frequently asked questions about your stay at Hotel Schloss Berg in Berg on Lake Starnberg.
Arrival & Parking
Is the hotel open all year round?
Yes, our hotel is open all year round.
Is the reception staffed 24/7?
Our reception is staffed daily from 7:00 AM to 10:00 PM. On certain days, a night porter is also present.
Which payment methods are accepted?
We accept cash, debit card, Visa, MasterCard and American Express.
Is the hotel wheelchair accessible?
Unfortunately not. However, we can reserve a room very close to the elevator. Please note that our building is not wheelchair accessible and wheelchairs will not fit in the elevator or through the room doors. Guests should be able to get around using a walker or similar mobility aid.
Is there an elevator in the building?
Yes.
What are the cancellation policies?
The cancellation policy depends on the booked rate and the season.
Our flexible rates can be cancelled free of charge until 6:00 PM on the day of arrival – outside of peak season. The best daily rate is subject to a cancellation period of 2 or 14 days, depending on the season. Non-refundable rates are excluded from free cancellation.
Can arrival and departure dates be changed?
Yes, outside the cancellation period.
When are check-in and check-out?
Check-in from 3:00 PM, check-out until 11:00 AM.
Location & surroundings
How far is the hotel from Lake Starnberg?
Our hotel is located only about 70 meters from the lake shore.
Is there private lake access or a private beach?
No, but the lake is within walking distance and there are many public bathing areas around Lake Starnberg.
Where is the nearest swimming area?
The Kempfenhausen bathing area is particularly popular and easily accessible from our location.
Is it possible to walk along the lake?
Yes, there are varied walking paths along the entire Starnberg Lake – some directly on the shore.
What are the sights to see in Berg and Starnberg?
Recommended destinations in the Five Lakes Region:
- Votive Chapel Berg & Memorial to King Ludwig II.
- Andechs Monastery
- Buchheim Museum Bernried
- Museum Starnberger See
- Rose Island
What's the best way to get to Munich?
Munich is about 30 km away.
We recommend driving to the P R Starnberg Nord and taking the S-Bahn from there.
Where do the ships depart from?
The Berg boat landing stage of the Bavarian Lakes Shipping Company is only 100 meters from the hotel. Tickets can be purchased directly on board.
Do you offer discounts for boat trips or museums?
No – that's why we don't charge a tourist tax.
Rooms & Amenities
Do the rooms have a balcony or a lake view?
Many rooms have a balcony, some also offer direct lake views.
Are the rooms equipped with parquet or carpeted floors?
Both – depending on the room category.
Is there allergy-friendly bedding available?
Yes, upon request.
Do the rooms have air conditioning?
No – for sustainability reasons and due to its proximity to the lake.
Are there kettles or coffee machines?
A kettle is available upon request. Coffee can be purchased at the bar or reception.
Do the rooms have a minibar?
Yes, a minibar is available in every room category. The price list is located in the room.
Do the bathrooms have a bathtub or a shower?
Depending on the room category.
How many floors does the hotel have?
Three floors.
Are there accessible rooms available?
No.
gastronomy
Is there a restaurant or bar in the hotel?
We are a bed and breakfast. A restaurant is located just 50 meters from the hotel. Our bar is open during reception hours.
Can external guests have breakfast?
Yes, on request. Price: €20 per person.
When is breakfast served?
Daily from 7:00 to 10:00 AM.
Weather permitting, we open the breakfast terrace with lake view from 8:00 am.
Are there vegan or gluten-free alternatives?
Gluten-free rolls are available upon pre-order.
Are dogs allowed in the breakfast room?
Yes.
Are drinks available during the day?
Yes, you can get hot and cold drinks at our bar at any time.
Is it possible to eat à la carte in the evening or book half board?
No. In summer we occasionally serve a small evening menu.
Are there any restaurants within walking distance?
Yes, there are several restaurants in the immediate vicinity.
Wellness & Leisure
Is there a wellness area, and what does it include?
Yes, our small wellness area has a sauna, steam bath and infrared cabin.
Is the use of the wellness area included in the room price?
Yes, use is free for our hotel guests.
Is there a pool or hot tub?
No, there is no pool or whirlpool.
Are massages offered?
Massages can be booked through external partners upon request.
Is there a gym?
No, there is no gym.
Can bathrobes be rented?
Yes, for a cleaning fee of €3 per bathrobe.
Where can you swim in the lake?
There are numerous swimming opportunities around Lake Starnberg. We recommend the Kempfenhausen/Percha recreation area nearby.
Is there a room for storing bicycles?
Yes, there is a lockable bicycle storage room available.
pets
Are dogs allowed in the hotel?
Yes, dogs are welcome after prior registration. There is a fee of €15 per dog per night.
Do dogs need to be registered in advance?
Yes, as only certain rooms are designated for guests with dogs.
Are dogs allowed in the breakfast room or restaurant?
Yes, your four-legged friend is welcome to accompany you into the breakfast room.
Are there any places to walk the dog in the area, e.g. along the lake shore?
Yes, there are lovely walking trails around the lake. Please note that dogs are not allowed at some swimming areas during the summer.
Conferences & Events
From what time in the morning is the conference room available?
From 8:00 AM.
Are there enough parking spaces for conference attendees?
Yes, there are plenty of free parking spaces available.
Are there outdoor areas for team building?
Next to the hotel is a public playground with a large meadow.
The use must be agreed upon with the municipality in advance.
Can supporting programs be organized through the hotel?
Yes, we work with experienced regional partners.
Are conference packages customizable?
Yes, we would be happy to create a customized offer for you.
Are there spaces available for flipcharts and Post-it notes?
Yes, the conference room has magnetic strips, flipcharts and pinboards.
Is digital participation possible?
Yes, via our modern Cannyboard (e.g., for Microsoft Teams). Please check your company software beforehand.
Is there a stable Wi-Fi connection?
Yes, high-speed Wi-Fi – including a separate conference network.
Do you offer BBQ events?
Yes, you can find the selection on our conference website.
Prices & Guest Cards
Is a tourist tax charged, and is it included in the room price?
No, we do not charge a tourist tax.
Is there a guest card with discounts for regional offers?
No, the tourist tax is waived.
Do you offer special rates (e.g., senior citizen rates)?
Yes, we offer various rate models – including senior rates, weekend rates, special rates for longer stays, and early booking discounts.
Miscellaneous
Is the hotel reachable by phone if you have questions before arrival?
Yes, you can reach us by phone during reception hours at 49 8151 963-0
Can requests for group or corporate bookings be discussed individually?
Our events department will be happy to assist you.
